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Contacting Support

Chaster has a small support team of enthusiastic volunteers who review reports and answer tickets. They are available most of the time to help deal with any problems that arise.

When should I contact support?​

Though the support team can try to help with any issue, there are certain types of common requests:

  • You suspect another user of not complying with our rules (e.g. a findom without the "findom" tag).
  • You think you've found a bug with Chaster.
  • You're having an issue with your lock (such as accidentally making it impossible to complete).
  • You were banned from the platform, and think this was in error.

How do I contact support?​

Send an email to [email protected] with a description of your issue. Include any relevant details such as your username, screenshots, or links to the lock in question.

You can usually expect a reply from one of our volunteers within a few hours.